1. The Service Agreement

Scope of Work: We provide a 100% mobile fuel and fluid extraction service. This includes siphoning contaminated fuel or AdBlue from your vehicle’s tank, purging lines, and flushing the system on-site.

No Guarantee of Mechanical Repair: While our mobile fuel drains have a 99% success rate on-site, we are a decontamination service, not a garage repair workshop. If your vehicle has sustained pre-existing mechanical damage due to driving on contaminated fuel before our arrival, we are not responsible if the vehicle fails to run after the system flush.

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2. Pricing and Payment Terms

Fixed Quotes: When you call our dispatch team, you will be given an upfront, fixed-rate quote based on your location, vehicle model, and the type of contamination.

No Hidden Fees: The quoted price includes the call-out fee, labor, disposal of the contaminated fuel, and a small amount of fresh fuel to prime your engine.

Payment Collection: Payment must be made immediately upon completion of the fuel drain. We accept major credit cards, debit cards, and cash. Our technicians carry secure mobile chip-and-pin payment terminals.

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3. Cancellations and Aborted Call-Outs

Because we operate an emergency rapid-response dispatch system, cancellations affect our ability to reach other stranded motorists.

Non-Refundable Deposit: To secure immediate dispatch of our mobile emergency unit, a booking deposit is required over the phone. All deposits paid are 100% non-refundable under any circumstances.

Cancellation Policy: If you cancel your booking after our local technician has been dispatched and is en route to your location, your deposit will be retained to cover fuel, driver time, and administrative costs.

Incorrect Location or Vehicle Details: It is your responsibility to provide accurate location coordinates and vehicle specifications. If our technician arrives at the specified location and you are not there, or if incorrect vehicle details prevent us from completing the fuel drain, the standard call-out fee remains payable in full and any deposit paid will not be refunded.

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4. Vehicle Warranty and Liability

Manufacturer Warranties: Misfuelling or putting AdBlue into a diesel tank is a driver error, not a manufacturing fault. While our professional drain removes the contamination completely, we cannot guarantee that your vehicle manufacturer will not invalidate your warranty due to the initial misfuelling event itself.

Pre-existing Damage: We accept no liability for mechanical failure or damage that occurred before our technician arrived, such as a fuel pump that seized up because the vehicle was driven extensively on the wrong fuel.

Limitation of Liability: Our total liability to you for any single event of damage or loss arising directly from our negligence during the execution of the fuel drain is strictly limited to the cost of repairing the specific component damaged during our service.

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5. Customer Responsibilities

To ensure a safe and fast service, the Customer agrees to:

Stay Safe: Switch off your hazard lights once parked safely, and wait for our technician in a secure area (such as inside a service station building if on a busy motorway).

Provide True Information: Disclose exactly whether the vehicle’s ignition was turned on or if the car was driven after the wrong fuel or AdBlue was introduced. This is critical for our technician to execute the correct flushing process.

Proof of Ownership: We reserve the right to request proof of ID or vehicle ownership before commencing a fuel drain to prevent unauthorized work on vehicles.

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6. Environmental Commitment & Fuel Disposal

Safe Handling: All contaminated fuel and chemicals extracted by our technicians are hazardous waste.

Legal Disposal: We handle, transport, and dispose of all contaminated fluids strictly in accordance with UK environmental laws and hazardous waste regulations. Extracted fuel remains the property of the Company for safe recycling and disposal.

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7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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8. Contact Us

If you have any questions or require clarification regarding our terms, please contact our administration team:

Emergency Helpline: 07917 952153

Email: info@wrongfuelteam.co.uk