1. Information We Collect About You

To dispatch a mobile technician to your location and resolve your vehicle emergency efficiently, we need to collect specific personal and vehicle information. This includes:

Identity and Contact Data: Your full name, telephone number, and email address.

Location Data: Your exact geographic location, such as a specific petrol station forecourt, roadside marker, street name, or residential driveway.

Vehicle Data: Your vehicle’s registration number (VRN), make, model, year, and fuel type.

Financial Data: Payment card details used to process your fixed-rate service fee. Please note: Payment details are securely processed directly by our encrypted payment gateways and are never stored on our internal servers.

Technical & Usage Data: Your IP address, browser type, and information about how you interact with our website to help us improve user experience.

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2. How We Use Your Personal Data

We only use your personal data when the law allows us to. Most commonly, we process your information for the following reasons:

Contractual Necessity: To fulfill our contract with you (i.e., identifying your vehicle, sending our nearest technician, and executing your emergency fuel drain).

Legitimate Interests: To process secure payments, prevent fraudulent claims, manage customer accounts, and gather feedback to improve our services.

Legal Compliance: To comply with necessary accounting, taxation, and statutory obligations.

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3. How We Share Your Information

We respect your privacy and will never sell, rent, or trade your personal data with third parties for marketing purposes. To provide our roadside service, we only share necessary data with:

Our Field Technicians: The local mobile fuel drain specialist dispatched to your specific breakdown location.

Payment Processors: Secure, PCI-DSS compliant third-party payment gateways to safely handle credit or debit card transactions.

Regulatory Authorities: Law enforcement or regulatory bodies if required by law or to protect the safety and rights of our staff and customers.

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4. Data Security & Storage

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (typically up to 6 years for financial and tax records).

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5. Your Legal Rights

Under UK data protection laws, you possess comprehensive rights regarding your personal data.

You have the right to:

Access a copy of the personal information we hold about you.

Request Correction of any incomplete or inaccurate data we hold.

Request Erasure (the "right to be forgotten") of your personal data where it is no longer required for legal or contractual purposes.

Object to Processing or request that we restrict how your data is used.

Data Portability to transfer your information to another service provider.

If you wish to exercise any of these rights, please contact our data compliance officer using the details below.

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6. Cookies and Tracking

Our website uses cookies to optimize your browsing experience, remember your preferences, and analyze our traffic. You can choose to accept or decline cookies through your individual browser settings; however, disabling cookies may affect certain functionalities of our website.

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7. Contact Us Regarding Your Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to make a formal data request, please reach out to us:

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Email: info@wrongfuelteam.co.uk​

Emergency Dispatch Line: 07917 952153